#1 all-in-one practice management solution
#1 all-in-one practice management solution
Updated January 1, 2025
These Application Terms of Service (“TOS”) are incorporated by reference into the agreements between CD Newco, LLC d/b/a Curve Dental (“Curve”), a Delaware limited liability company with its principal place of business at 10745 Westside Way, Suite 350, Alpharetta, GA 30009, and the Client named on one or more Order Forms or Subscription and Service Agreements (“Order Form(s)”) between Client and Curve. The Order Form(s) and the underlying agreements that apply to the Order Form(s), including the Privacy Schedule, together with this TOS, constitute the entire Agreement between the parties (hereinafter “Agreement”) and apply to each Hosted Program and to all Services provided by Curve under the Agreement. When executed by the parties, an Order Form shall evidence the Hosted Program Subscription Rights granted to the Client and the Services to be provided by Curve. The Effective Date of this Agreement shall be as set forth on page 4 of the Order Form and these TOS supersede any prior TOS as of the Effective Date.
1.1. “Activation Date” shall be the date on which the Client is delivered an office key account number, login name, and password from Curve to use the Hosted Programs.
1.2. “Client Data” means information entered into the Hosted Programs by Client in the course of its authorized access and use of the Hosted Programs, which are stored on the Host Server for access and retrieval by the Client.
1.3. “Host Server” shall mean one or more server(s) provided by Curve or its agent through which Client accesses the Hosted Programs, identified by a URL and one or more accounts and passwords to be established by Client.
1.4. “Hosted Programs” shall mean the computer software in object code form owned or provided by Curve for which Client has Subscription Rights granted pursuant to the Agreement, updates and upgrades to the Hosted Programs, and online documentation.
1.5. “Order Form(s)” shall mean the document(s) by which Client orders Hosted Program Subscriptions and Services, and which are agreed to by the parties.
1.6. “Provider” shall include each owner, employee, contractor or agent of Client that provides billable patient care under a Provincial Unique Identification Number or CDHA Unique Identification Number. It does not include a provider such as hygienists or assistants that provide care under the direction and billed under a unique Provincial Unique Identification Number or CDHA Unique Identification Number of a licensed Dentist or Hygienist. Other medical supporting staff are also not considered Providers, including the following staff types: billers, scheduling clerks, dental assistants, technicians (lab, radiology, etc.), and case managers. A Provider as defined above typically has a physician-level medical license, including, but not limited to, the following professional designations: DMD, DDS, MD, and Ph.D or in the case of a hygienist a license allowing them to practice without supervision of a Dentist such as an MMS, a BDH, BSc or a BDSc.
1.7. “Services” shall mean Hosting Services, Electronic Services, Customer Support Services or other services specifically identified in an Order Form, such as consulting services.
2.1. Subscription Rights Granted
2.2. Verification. Curve shall have the right to monitor use of the Hosted Programs by Client: (i) electronically at any time; or (ii) by on-site audit of Client’s use of the Hosted Programs not more than once per year upon reasonable advance, written notice to Client. Should Curve discover underpayments in the amounts owed it under the Agreement, Curve shall have the immediate right to invoice Client for such additional amounts owed it as appropriate.
3.1. Hosting Services. Curve will provide Client with access to the online Hosted Programs selected in the Order Form(s) and will provide for the storage and retrieval of Client Data in connection with use of the Hosted Programs. Client is responsible for obtaining access to the Internet using software and hardware that meet the minimum requirements, including security requirements, set forth in Curve’s published System Requirements document available at www.curvedental.com/terms.
3.2. Access. Client shall designate user account names and passwords for the number of Providers stated in the Order Form(s) and for additional permitted non-Provider users associated with authorized Providers. In the event that Client designates user account names and passwords to Providers not stated in valid Order Form(s), Client agrees that by doing so, it shall incur additional subscription and Services fees at current Provider rates. Client is solely responsible for the confidentiality and use of account names and passwords. Curve will deem any communication, data transfer, or use of the Hosted Programs received under Client’s account names and passwords to be for Client’s benefit and use. Client agrees to notify Curve if account names or passwords are lost, stolen, or being used in an unauthorized manner, and to indemnify Curve for any losses, damages or expenses it incurs as a result of any unauthorized use of Client account names or passwords. Client represents and warrants that it has the rights to all Client Data, including the right to upload Client Data to the Host Server in connection with its authorized use of the Hosted Programs. Client agrees that the Client Data and its use do not infringe the rights of any third party and agrees to indemnify and holds Curve harmless from any third-party claims of infringement under the same terms and conditions set forth below for Curve’s infringement indemnity.
3.3. Data Security. Client agrees to access the Hosted Programs and to store and retrieve data using only Curve approved third party software. Should Client elect to use unapproved third party products or services, any exchange of data between Client and such third party provider is solely between Client and the applicable third party vendor or provider. Curve does not warrant third party products or services, whether or not they are designated by Curve as “approved” or otherwise. Curve will provide limited support for approved third party software. No purchase of third party products or services is required to use the Hosted Programs. Client acknowledges that its ordering of certain services will, by the nature of the service being provided, require the sharing by Curve of patient Health Information (“Patient HI”) with vendors to provide the Services, and Client consents to the sharing of its Patient HI if it orders that service.
Curve agrees to maintain the security of Client Data using industry-standard data security protocols, and other methods reasonably deemed to be adequate for secure business data and to comply with the provisions of Exhibit A, the Information Management Agreement. Curve agrees to retain Client Data on a secure server and to maintain data recovery and data backup facilities in accordance with accepted industry practices.3.4. Ownership of Data and Subscription. Client shall retain ownership of all Client Data stored or retrieved in connection with use of the Hosted Programs, which data shall be subject to the confidentiality provisions set forth below. Client agrees that storage or caching of Client Data is not an infringement of any intellectual property rights of Client. Client agrees that it will not store data on the Host Server that is subject to the rights of any third parties without first obtaining all required authorizations and rights in writing from such third parties, and shall indemnify Curve for any losses, damages or expenses it incurs as a result of Client’s failure to obtain such authorizations. Client agrees that Curve may utilize data that comes into the possession of Curve by virtue of its performance under this Agreement for the purpose of aggregating statistics that may be helpful for Client’s or Curve’s benefit, for research and trend analysis, and for other lawful purposes, as determined by Curve. So long as Curve implements appropriate de-identification criteria, Client acknowledges and agrees that de-identified information is not Patient HI as defined in the applicable regulations and that Curve may use such de-identified information for any lawful purpose.
3.5. Customer Support Services. Curve will provide Customer Support Services as described in the applicable Order Form(s) and in accordance with the Customer Service Policy available at www.curvedental.com/terms in effect on the date Customer Support Services are provided, so long as Client is currently entitled to use the Hosted Programs and Services.
3.6. Electronic Services. In connection with use of the Hosted Programs, Curve may provide certain Electronic Services to Client, as set forth in the applicable Order Form(s), in conjunction with one or more third-party partners, and Client hereby waives any and all liability and claims which Client may have against Curve or the partner in connection with the provision of Electronic Services except to the extent directly caused by the willful misconduct or gross negligence of Curve or the partner. Such Electronic Services are subject to availability. Independently levied submission charges from payors are not included in the pricing and will be charged separately. Approval for electronic submission to and remittance from most non-commercial payers can take 4-8 weeks from the date Client returns completed forms to Curve.
3.7. Data Import Limitations. Client is responsible to provide data exactly in the format specified by Curve documentation. The Curve database resulting from import of Client’s data will be a reflection of the quality of data provided by the Client. Curve is not responsible for delays in or inability to perform services due to improperly formatted or corrupt files, viruses on media provided, or incompatible backup media or software. Client acknowledges that transferring data is subject to the possibility of human and machine errors, omissions, and losses, including inadvertent loss of data or damage to media that may give rise to loss or damage. Curve shall not be liable for any such errors, omissions, or losses. Client is responsible to adopt reasonable measures to limit the impact of such problems, including backup of original data. Client is responsible for reviewing the accuracy of all imported data. Client is also responsible for complying with all local, provincial, and federal laws pertaining to the use and disclosure of any data.
3.8. Data Import Acceptance. Following a data import, Curve warrants the integrity of the supplied production database for a period of 5 business days from the delivery date, or until the database is altered in any way by the Client, whichever comes first. During the warranty period, Client may report any discrepancies or errors, and upon verification of the error, Curve may at its option correct the database or refund the amount paid for the data import service. If Curve is unable to replicate an error, it shall be under no obligation to take any further action under this Section.
3.9. Onsite Training. Onsite training is billed at a day rate. A “day” is defined as a standard business day of at most 8 hours (excluding a meal break). Hours beyond that definition will be billed additionally at current after-hours consulting rates. Airfare or equivalent travel for Onsite Training is billed separately, as incurred by Curve. Client is responsible for non-refundable airfare fees and one day of services fees for all Services cancelled or rescheduled less than 7 days prior to the start of the Services.
3.10. Deadlines. Curve’s ability to deliver the requested Services, at the scope and scale described, depend on Client’s meeting an indicated approval deadline as well as interim client deliverable dates that may apply to specific Services. Should approval be withheld past an approval deadline, or should Client Deliverable dates not be met in the course of delivering the Services, target delivery dates may require rescheduling by Curve staff based on availability.
3.11. Consulting Limitations. Curve warrants that all consulting Services are performed by trained personnel and that Services will be provided for the scope and time period indicated. However, Curve does not guarantee any specific results from training or other consulting Services. As with all consulting services, effectiveness depends largely upon Client’s ability and willingness to utilize and implement ideas, concepts, and practices presented by Curve consultants.
3.12. Expiration of Purchased Services. All purchased Service(s) must be utilized by Client within 90 days from purchase (the Effective Date of the Order Form). Services not delivered in that period will be considered rendered and non-refundable, except in the event that Curve is unable to deliver the Services within that period.
3.13. CLIENT ACKNOWLEDGES THAT THE PROVISION OF CARE TO ITS PATIENTS IS SOLELY AND EXCLUSIVELY ITS RESPONSIBILITY AND THAT THE HOSTED PROGRAMS ARE INTENDED TO BE USED AS A SUPPLEMENT ONLY TO CLIENT’S EXISTING PROCESSES AND PROCEDURES. CLIENT WILL NOT RELY ON THE HOSTED PROGRAMS FOR THE PROVISION OF PROPER CARE TO ITS PATIENTS. CLIENT’S PROCESSES AND PROCEDURES WILL BE SET UP TO ENSURE ITS PROPER FULFILLMENT OF ITS OBLIGATIONS TO ITS PATIENTS.
4.1. Term. The Agreement shall commence on the Effective Date and remain in effect for a period of 12 months from the receipt by Curve of its first subscription payment (the “Initial Term”). Thereafter, the Term shall automatically renew for additional one (1) year renewal terms (each, a “Renewal Term”, with the Initial Term and any Renewal Term together, the “Term”) at Curve’s then-current fees unless either party gives ninety (90) days advance written notice prior to the end of the then-current Term of its intention to terminate the Agreement, or until otherwise terminated as provided herein. If the Client cancels the Agreement before the end of a Term, the Client shall pay the remaining balance of its Term on the termination date.
4.2. Termination for Cause. Either party may terminate the Agreement at any time upon thirty (30) days prior written notice if the other party commits a material breach that remains uncured after thirty (30) days written notice specifying the nature of the breach and identifying the measures required to correct the breach. Notwithstanding the foregoing, Curve may terminate the Agreement and/or access to the Hosted Programs (i) immediately if it has reason to believe that or if Client has violated its obligations under Section 2 of the Agreement, and (ii) for non-payment of fees upon ten (10) days prior notice, at which time fees for the current Term shall be due and payable in full. Should Curve invoke this Section, it shall have the right to also terminate Client’s rights, or access, to any other Services then provided Client by Curve.
4.3. Effect of Termination. Termination of the Agreement shall terminate Client’s rights to continued use of, licenses to, and access to the Hosted Programs and to any further Services. Termination shall not affect the obligation of Client to pay all fees that have accrued or are otherwise owed by Client under any Order Form or under the Agreement, and shall not affect the right of any party to pursue a claim for breach of the Agreement which accrued prior to the date of termination. The following sections shall survive expiration or termination of the Agreement between the parties: Sections 2.1.B. and 2.1.C.; Section 5.1; Section 8.1; Section 8.3; Section 8.7; and any other indemnification, intellectual property or confidentiality rights or obligations provided in the TOS.
5.1. Infringement Indemnity. Curve will defend and indemnify Client against a claim that the Hosted Programs infringe a United States copyright or patent, provided that: (a) Client notifies Curve in writing within 2 days of the claim; (b) Curve has sole control of the defense and all related settlement negotiations; and (c) Client provides Curve with the assistance, information and authority necessary to perform Curve’s obligations under this Section. Reasonable out-of-pocket expenses incurred by Client in providing such assistance, which may be rendered by telephone or electronically, will be reimbursed by Curve.
In the event the Hosted Programs are held or are believed by Curve to infringe, Curve shall have the option, at its expense, to (a) modify the Hosted Programs to be non-infringing; (b) obtain for Client a subscription to continue using the Hosted Programs; or (c) terminate the subscription for the infringing Hosted Programs. This Section 5.1 states Curve’s entire liability and Client’s exclusive remedy for infringement.
5.2. Warranties and Disclaimers
5.3. Exclusive Remedies. For any breach of the warranties contained in Section 5.2, Client’s exclusive remedy, and Curve’s entire liability, shall be:
6.1. Invoicing and Payment. Invoices for payment of Application Subscription and all Service Fees shall be in accordance with then-current prices. In the absence of specific provisions in the applicable Order Form(s), fees for one-time Services are due upon acceptance of any Order Form and prior to delivery of the Service, and are non-refundable. Curve reserves the right to refuse to commence performance of Services if one-time Services fees have not been paid. Application Subscription Fees shall be payable in accordance with the terms set forth in the Order Form. Subsequent fees shall be payable monthly in advance on the first day of each succeeding month. All other Services that are variable and dependent on actual usage are billed monthly in arrears and due upon receipt of invoice (which may be submitted electronically), which will be sent within the first 5 business days of each calendar month. An administrative late charge of $35.00 per invoice per month will be charged for any invoice not paid by the due date and which remains unpaid each 30 days thereafter, including any electronic transaction that is declined and any returned checks. Additionally, any amounts payable by Client hereunder which remain unpaid after the due date shall be subject to a finance charge equal to the lesser of 1.5% per month or the maximum amount permitted under applicable law, from the due date until such amount is paid.
6.2. Taxes. The fees listed in the Agreement do not include taxes; if Curve is required to pay sales, use, property, value-added, withholding, excise or other taxes, duties, or governmental charges based on the Subscription Rights Granted or Services provided under the Agreement or on Client’s use of Hosted Programs or Services, then such taxes, duties, or governmental charges shall be billed to and paid by Client.
6.3. Withholding. If Curve is found to be responsible for the withholding and payment of taxes on behalf of Client, Client agrees to indemnify Curve with respect to the full amount of taxes due together with applicable interest and penalties. If Client is required to withhold any tax from any payment, then the amount of the payment will be automatically increased to totally offset such tax so that the amount remitted to Curve, net of all taxes, equals the amount invoiced or otherwise due. This Section shall not apply to taxes based on Curve’s net income.
6.4. Variable Use Service Fees. Variable use service fees are subject to external costs (such as postage rates, paper, etc.) and therefore are subject to change with 30-day written notice to Client.
7.1 General. With respect to Client Data, Client shall be responsible for compliance with all applicable Federal and Provincial, local, and foreign laws and regulations, including but not limited to (i) any applicable laws that govern online promotions, offers, gift cards, coupons, and/or gift certificates, data privacy and protection, intellectual property, and the sending of electronic marketing messages, including any Health Information Acts or Health Information Regulations and laws that place restrictions on phone calls and text messages; and (ii) laws and regulations that apply to commerce and equal protections. Client acknowledges that Curve is subject to The Canadian Anti-Spam Law (“CASL”). As such, it must receive the express consent of Client so that Curve may (i) send commercial electronic messages to Client about the Hosted Programs, Curve Services or additional products and services offered by Curve; and (ii) send commercial electronic message on behalf of Client to Client’s patients. Client hereby consents to Curve performing (i) and (ii) in the prior sentence.
7.2 Responsibility for Messages. For the avoidance of doubt, Client is solely responsible for the information or content submitted, posted, transmitted or made available through Client’s use of the Services. Client shall comply with all applicable laws and regulations relating to the sending of e-mails, text messages or other commercial electronic messages (“Messages”) and the protection of privacy and of Client Data. Client acknowledges and agrees that Curve does not control or monitor Client’s Messages, nor does it guarantee the accuracy, integrity, security or quality of such Messages. Client represents and warrants that: (a) Client is solely responsible for Messages; (b) Client has the legal right to use and send all Messages; (c) the timing and purpose of all Messages, campaigns and programs are in compliance with all applicable laws, rules and regulations; and (d) Curve’s use of the Messages as directed for the purpose of delivering the Services shall not violate the rights of any third party or any laws, rules or regulations. With respect to e-mail communications sent on Client’s behalf, Curve and/or its respective affiliates or third-party service providers shall be a sender but not an originator for purposes of The Canadian Anti-Spam Law (“CASL”) and Client shall be deemed the originator of such Messages, and shall be solely responsible for complying with Client’s obligations as an originator. With respect to text message communications sent on Client’s behalf, Curve and/or its respective affiliates or third party service providers shall be a sender but not an originator for purposes of the CASL and Client shall be deemed the originator of such Messages and shall be solely responsible for complying with Client’s obligations as an originator. Client agrees to only send permission-based Messages in connection with its use of the Services. “Permission-based” means that all recipients must have opted-in to receive Messages from Client. Client agrees that it shall maintain a record of consents obtained from individual patients for the sending of commercial electronic messages and a record of any unsubscribe requests received from patients. Records of consent and unsubscribe requests shall immediately be provided to Curve upon request. Any breach of this Section 7 by the Client shall provide Curve the right to immediately terminate the Agreement without further notice to the Client. Client will defend and indemnify Curve against any claims, complaints or proceedings which allege that Curve has violated CASL or Applicable Privacy Law including all costs, expenses (including legal fees on a solicitor and own client basis) fines, damages or awards that are incurred or issued against Curve in relation to the above.
7.3 Consent. In addition, Client represents and warrants that Client has obtained and/or will obtain prior express consent to contact each wireless phone number Client has delivered to and/or will deliver to Curve (the “Recipient”) in connection with the provision of any Services and the intended Recipient is the current subscriber to, or the non-subscriber customary user of, the wireless phone number. If the Messages are initiated to induce the purchase of goods or services or to solicit a charitable contribution (“Solicitations”), Client represents and warrants that: (a) Client has incorporated an interactive opt-out mechanism; and (b) Client has, unless an exemption applies, obtained from the Recipient of any Solicitation, an express written agreement that meets the requirements of all applicable laws. Upon request, Client shall provide reasonable proof of compliance with the provisions set forth in this Section and Curve shall have no obligation to provide Services where Curve reasonably believes that Client has not so complied. The parties agree that, where Curve reasonably believes Client may not have complied with the provisions of this Section or with all laws, rules and regulations, Curve may, at its option (x) scrub all numbers against any appropriate database deemed necessary to remove all wireless phone numbers and promptly notify Client of such action, (y) insert an interactive opt-out mechanism and pass the resulting data to Client, and/or (z) temporarily suspend Services related to the compliance concern.
8.1. Nondisclosure. By virtue of the Agreement, the parties may have access to information that is confidential to one another (“Confidential Information”).
8.2. Trademarks. Except for linking to Curve web sites, Client may not use any Curve logo or trademark, whether or not such mark(s) are registered, without prior written approval from Curve. This includes use on printed materials of any kind as well as electronic mediums such as internet web pages or email. Furthermore, the use of the Curve name (or any derivative thereof) in Client’s URL, Business Name, or the names of any add-on products or services Client may be offering independent of Curve is strictly prohibited. Additionally, using the Curve name in paid targeted keyword advertising campaigns on search engines is also prohibited. Curve may use the Client’s name as part of a general list of customers and may refer to Client as a user of the Hosted Programs in its advertising, marketing and promotional materials.
8.3. Governing Law and Dispute Resolution; Equitable Relief. The Agreement, and all matters arising out of or relating to the Agreement, shall be governed by the laws of the Province of Alberta, without giving effect to principles regarding conflicts of laws. Any dispute, claim or controversy arising out of or relating to this Agreement, or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by arbitration in Alberta before one arbitrator. The arbitration shall be administered by Arbitration and Mediation Institute of Canada. Judgment on the award may be entered in any court having jurisdiction. This clause shall not preclude the parties from seeking provisional remedies in aid of arbitration, or for injunctive or other equitable relief to restrain a breach or threat of breach, of intellectual property rights, confidentiality protection, or other breach or violation of rights for which injunctive or equitable relief is appropriate.
8.4. Curve Hosted programs and services and services are only available in English and are not available for sale or use in Provinces, States, Territories, Countries, or other jurisdictions that require a different language by law. Use is at discretion of Client, consistent with the laws of the Province of Alberta.
8.5. Provider will be solely responsible for obtaining from its customers/patients all authorizations relating to the disclosure of Patient HI and the sending of electronic commercial messages that are required by Canadian law to enable Curve and/or its subcontractors to facilitate communication between Provider and its customers/patients and their family members and for Curve to otherwise perform its obligations under the Agreement. Provider hereby represents and warrants to Curve that it will have received the necessary authorization from a customer/patient prior to the sending of electronic communication and disclosure of such customer/patient’s Patient HI.
8.6. Notice. Client agrees to notify Curve of any changes to Client’s business address, business contact, and support contact within ten (10) days of any change thereto. All notices required or permitted hereunder shall be given in writing or as specifically set forth in the applicable section of the Agreement. To expedite order processing, Client agrees that Curve may treat documents emailed or faxed by Client to Curve as original documents; nevertheless, either party may require the other to exchange original signed documents to evidence an order for Hosted Programs or for Services. This Agreement may be executed in any number of counterparts, and each executed counterpart shall have the same force and effect as an original instrument.
8.7. LIMITATION OF LIABILITY. EXCEPT IN INSTANCES WHERE THE CLIENT VIOLATES ITS OBLIGATIONS UNDER SECTIONS 2, 7 OR 8.1 OF THE AGREEMENT, IN WHICH CASE ITS LIABILITY TO CURVE SHALL NOT BE LIMITED, IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, COVER, PUNITIVE OR OTHER DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA OR USE, INCURRED BY EITHER PARTY OR ANY THIRD PARTY, WHETHER IN AN ACTION IN CONTRACT OR TORT OR OTHER, EVEN IF THE OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND NOTWITHSTANDING ANY FAILURE OF THE ESSENTIAL PURPOSE OF THIS AGREEMENT OR ANY LIMITED REMEDY HEREUNDER. CURVE’S MAXIMUM LIABILITY TO CLIENT UNDER THIS AGREEMENT SHALL IN NO EVENT EXCEED THE AMOUNT OF FEES PAID BY CLIENT DURING THE MOST RECENT THREE (3) MONTH PERIOD BEFORE THE EVENT GIVING RISE TO THE CLAIM.
The provisions of the Agreement allocate the risks between Curve and Client. The parties agree that Curve’s pricing and other terms and conditions of the Agreement reflect the allocation of risk and the limitation of liability specified herein.
8.8. Government and Privacy. The Hosted Programs and accompanying documentation are commercial computer software and documentation developed exclusively at private expense and in all respects are proprietary data belonging to Curve. The Information Management Agreement attached hereto as Exhibit A is incorporated into this TOS by reference.
8.9. Other Terms. In the event any provision of the Agreement is held to be invalid or unenforceable, the remaining provisions of the Agreement will remain in full force and effect. The waiver by either party of any default or breach of the Agreement shall not constitute a waiver of any other or subsequent default or breach. Except for actions for nonpayment or breach of Curve’s Intellectual Property Rights, no action, regardless of form, arising out of the Agreement may be brought by either party more than one year after the cause of action has accrued. The Agreement constitutes the complete agreement between the parties and supersedes all prior or contemporaneous agreements or representations, written or oral, concerning the subject matter of the Agreement. Curve may assign this Agreement or any rights or obligations under it. Client may not assign the Agreement or any rights or obligations hereunder without prior written consent of Curve, which consent shall not be unreasonably withheld or delayed (any such assignment without prior consent shall be void). Either party may assign this Agreement to an affiliate or to a successor entity pursuant to a corporate reorganization, merger, acquisition or sale of all or substantially all of its assets, business or ownership interests.
Curve may modify the terms of the Agreement between the parties, including these Terms of Service and any incorporated Order Form(s) or Subscription and Services Agreements upon written notice, e-mail or otherwise, to Client, which may be in the form of an electronic posting on the Client’s Hosted Programs. Continuing use of Client’s Hosted Programs shall constitute assent to these terms. It is expressly agreed that the terms of the Agreement and any Order Form shall supersede the terms in any Client purchase order or other ordering document. In the case of conflict or inconsistency among the terms of the Order Form and TOS, the order of precedence for conflict resolution in descending order shall be as follows: (a) any amendment or change order to the Order Form and TOS; (b) the Order Form; (c) the TOS and (d) any Exhibits or ancillary documents to the Order Form and TOS.
8.10. Force Majeure. Except with respect to failure to pay any amount due under this Agreement, nonperformance of either Party will be excused to the extent that performance is rendered impossible by strike, fire, flood, governmental acts, orders or restrictions, failure of suppliers, or any other reason where failure to perform is beyond the control and not caused by the negligence of the non-performing Party (“Force Majeure Event”).
8.11. Regulatory Limitations. The Services are provided in accordance with applicable regulatory requirements in Canada. Client shall comply with all applicable federal, foreign and local laws and regulations, including, without limitation, applicable export control laws and regulations. Client further agrees to indemnify and hold Curve harmless from any and all governmental and/or regulatory claims made by governments including and other than Canada that may arise should Client use or access the Services outside of Canada.
8.12. No Agency. The Client and Curve are independent contractors and neither party is the legal representative, agent, joint venturer, partner, franchisor, franchisee or employee of the other party for any purpose whatsoever. Neither party has any right or authority to assume or create any obligations of any kind or to make any representation or warranty on behalf of the other party, whether express or implied, or to bind the other party in any respect whatsoever.
Exhibit A: Information Management Agreement
BETWEEN: Client (the “Custodian”) and Curve (the “Information Manager”)
WHEREAS:
1. Client hereby appoints Curve as its Information Manager;DEFINITIONS
4. Unless otherwise specified in this Agreement, capitalized terms in this Agreement shall have the meanings ascribed to such terms in the HIA and HIR.TERM AND TERMINATION
5. This Agreement commences as of the date Client executes an Order Form to subscribe for the Software (the “Effective Date”) and remains in effect for the Term of the Agreement (the “Term”).CONTINUING CONSENT OF CUSTODIAN
7. The Custodian consents to the release of Health Information to the Information Manager in accordance with this Agreement, and for the purpose of the Information Manager performing the Information Management Services, as defined at section 10 of this Agreement.DISCLOSED HEALTH INFORMATION & SERVICES
9. The Custodian shall disclose the following Health Information to the Information Manager (the “Disclosed Health Information”): Health Information relating to the care of dental patients.COLLECTION, USE AND DISCLOSURE OF HEALTH INFORMATION
11. The Information Manager shall not collect Health Information. Any collection of Health Information must be completed by the Custodian in accordance with the HIA.
12. The Information Manager may use the Disclosed Health Information only in performance of the Information Management Services, unless otherwise agreed to in writing between the parties.
13. The Information Manager may disclose the Disclosed Health Information for any of the following reasons:
a. To third parties, as authorized by the HIA or as otherwise permitted by law;
b. To third parties, in accordance with the specific directions from the Custodian and in compliance with the HIA;
c. To the Custodian or any of its designated custodians or authorized representatives outlined at Schedule “A”, in a non-identified or identifiable basis.
14. The parties agree that in providing the Information Management Services in accordance with this Agreement, the Information Manager will need to have access to, or may need to use, disclose, retain or dispose of the some or all of the Disclosed Health Information.
15. The Information Manager further agrees to the following:
a. The Information Manager will comply with the HIA, HIR and this Agreement with respect to Disclosed Health Information; and
b. The Information Manager shall not knowingly breach the terms and conditions of this Agreement.
16. The Custodian warrants and represents the following:
a. Health Information, including the Disclosed Health Information, has been collected, used, disclosed and stored with the consent of the individual who owns the Health Information;
b. The Custodian will comply with the HIA, HIR and this Agreement with respect to Health Information, including the Disclosed Health Information; and
c. The Custodian continues to be responsible for compliance with the HIA and HIR with respect to Health Information, including the Disclosed Health Information.
REQUEST FOR INFORMATION
17. Any requests to the Information Manager to access, amend or correct Health Information or any other expressed wish of an individual relating to that individuals’ Health Information (“Request”), will be directed to the Custodian in writing within a time sufficient to permit Custodian to meet its obligations under law. The Information Manager will not be responsible to take any further action with respect to the Request without authorization by the Custodian and agreement between the parties.PROTECTION AND SECURITY OF DISCLOSED HEALTH INFORMATION
19. The parties agree that all Disclosed Health Information is private and confidential. The Information Manager will take reasonable steps to maintain that confidentiality.RETENTION AND DESTRUCTION OF HEALTH INFORMATION
25. The Custodian hereby acknowledges and consents that the Health Information may be used, processed, stored, secured, destroyed, managed or administered from outside of Alberta and Canada by the Information Manager using cloud computing or other information technology infrastructure selected by the Information Manager and managed using third parties, and that the Custodian has provided all required notices and information and/or obtained all required consents and approvals for such use, processing, storage, security, destruction, management and administration outside of Alberta and Canada.GENERAL
29. Any Notice to be provided under this Agreement shall be delivered to the parties at the following respective addresses:Custodian’s address held in the Information Manager’s CRM system
CD Newco, LLC d/b/a Curve Dental
10745 Westside Way, Suite 350
Alpharetta, GA 30009
U.S.A.
Attn: General Counsel
30. This Agreement will be governed by and construed in accordance with the laws of the Province of Alberta.
31. Should any privacy commission, court or other decision maker of competent jurisdiction determine that all or any part of this Agreement is invalid or unenforceable, the remaining terms and provisions will not thereby be affected and will be given full force and effect without regard to the invalid provisions.
SCHEDULE “A”
AUTHORIZED REPRESENTATIVES AND CUSTODIANS
The Custodian hereby designate the following as custodians or authorized
representative(s) for the purposes of this Agreement:
(1)
(2)
(3)
_________________________________________
_________________________________________
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Acknowledgement of Authorized Representative(s)
Curve Dental, LLC
10745 Westside Way
Alpharetta, Georgia 30009
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ALL RIGHTS RESERVED
