Modern dental patients expect more than clinical excellence—they seek streamlined experiences, digital convenience, and meaningful personal interactions. These evolving demands can challenge even the most seasoned dental practices.
The 2017 PwC study, Customer Experience Is Everything, highlights key consumer expectations that continue to shape the dental industry. Practices that embrace these insights improve efficiency, patient satisfaction, and loyalty. If you are a dental provider, you have seen these trends firsthand:
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Enhanced Patient Experience: Dental practices have increasingly focused on improving efficiency, convenience, and friendly service, aligning with the study’s findings. This has led to better patient satisfaction and loyalty.
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Accelerated Technology Adoption: The emphasis on knowledgeable service and easy payment processes has driven dental practices to adopt advanced practice management software solutions, like Curve SuperHero™. These platforms streamline operations, provide comprehensive patient information, and simplify billing processes.
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Increased Training and Development: Dental practices are investing more in staff training to provide knowledgeable and friendly service. This aligns with the study’s findings that knowledgeable service is a customer's top priority.
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Enhanced Patient Communication: The study’s insights have encouraged dental practices to strengthen their communication strategies, ensuring patients receive timely and transparent information, which improves overall patient experience.
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Refined Marketing Strategies: Dental practices are leveraging these insights to refine their marketing strategies, emphasizing the aspects of their service that align with what patients value most, such as convenience and friendly service.
The PwC Study’s Top Seven Customer Experience Values
PwC identified seven attributes that consumers value most in their customer experiences. Dental practices can significantly enhance patient satisfaction and loyalty by focusing on these attributes.
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Efficiency
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Convenience
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Friendly service
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Knowledgeable service
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Easy payment
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Up-to-date technology
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Human interaction
Meeting these expectations requires more than skill; it demands technology that empowers teams to provide the care and connection patients want.
Curve Dental®: The Solution for Modern Dental Practices
Curve's award-winning cloud-based dental practice management software platform, Curve SuperHero, offers a comprehensive range of features to address all these key areas.
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Efficiency: Automated tasks and streamlined processes keep appointments on schedule and productive to meet patients' expectations. This efficiency lets you spend more time building rapport, answering questions, and addressing concerns. Dentists who use Curve are delighted with the speed of diagnosis, treatment planning, and effective presentation. They report a higher rate of rapid treatment acceptance and can perform more dentistry during each patient’s visit.
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Convenience: Streamlined digital patient intake forms minimize waiting times. Online self-scheduling allows patients to book appointments when the office is closed and improves access to care. Automated appointment reminders inform patients of their appointment times so they don’t miss appointments. Easy online payment (a highly ranked convenience) is available, as discussed below.
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Friendly Service: Curve’s enhanced patient communication tools provide personalized greetings on automated appointment reminders and updates to patients. Two-way texting provides exceptional customer service and support to promptly address patient questions and concerns.
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Knowledgeable Service: With Curve’s one-click access to a patient’s profile, your team has real-time patient records and notes to ensure everyone is well-prepared for each appointment. Curve’s imaging enhancement features provide visuals that improve patients' understanding of their dental needs. Curve’s built-in benefits eligibility service offers precise, transparent information about out-of-pocket costs.
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Easy Payment: Our platform has advanced payment features, so you can offer your patients online payment and financing plans, streamline the dental billing process, reduce errors with automated reconciliation, and provide easy-to-understand billing statements to enhance patient satisfaction.
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Up-to-date Technology: We’re constantly adding enhancements to our cloud-based platform, ensuring you have access to the latest technology and features–with an intuitive interface, built-in training, and 24/7 support. You’ll benefit from ongoing updates and improvements to the software, keeping your practice at the forefront of innovation. For example, Curve is integrated with leading AI software from Pearl, Bola AI, and Patient Prism.
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Human Interaction: By optimizing efficiency, you and your teams have more time to give each patient personalized attention. This personalized experience is enhanced because Curve provides one-click access to the patient profile. Everyone can immediately see information about the patient. In addition to the patient’s health history and clinical records, notes about the patient’s interests, birthday, upcoming vacation, family members, and concerns can be entered. It’s fast and easy for everyone to prepare for a welcoming conversation and to make connections during the appointment.
Invest in a Cloud-Based Dental Practice Management System that Greatly Enhances Patient Experiences
Don’t let outdated processes hold you back when you can empower your team and delight your patients. Curve's comprehensive software solution offers the tools and features to build patient loyalty, improve outcomes, and drive growth.
Experience the power of Curve—schedule a demo today and take the first step toward transforming your practice's modern efficiency and patient-pleasing experiences.
