The dental industry is fiercely competitive. New patients are the lifeblood of your practice, but keeping existing patients loyal is equally important for sustained growth. Loyal patients not only return for future appointments but also become brand ambassadors.
So how do you keep your patients coming back for regular checkups, cleanings, and recommended treatments? The answer lies in building strong patient relationships. This requires not just exceptional clinical care, but also a seamless patient experience.
It shouldn’t surprise you that the dental practice management software you use can have a big impact on your patients’ experiences and relationships with you. While some PMS systems are designed for technical functions, others are designed for technical functions and to automate interactions with patients that are pleasant, comfortable, readily understandable, calming, and engaging. Curve SuperHero™ is one of the latter. It’s a comprehensive, cloud-based dental practice management solution designed to help dental practices streamline workflows to work more efficiently and effectively—and to build stronger patient relationships by improving the patient experience.
Meet patient expectations in dental practice today.
In an era where convenience is key, today’s dental patients expect 24/7 access to online scheduling, online payment options, and the ease of digital patient forms. Curve delivers on these expectations with a range of powerful tools designed to enhance your workflow and the patient experience:
-
Advanced dental patient communication tools (more on this later…)
-
Automated dental appointment reminders
-
Capability for online patient self-scheduling
-
Online financing and payment options to remove financial barriers and streamline the payment process
-
Digital patient forms to streamline information intake before appointments improve dental appointment scheduling.
Long wait times and inefficient scheduling can leave patients frustrated.
-
Curve helps you optimize your dental scheduling system with real-time visibility into your team's availability and treatment durations. You can balance patient needs with the day’s demands and create a smooth patient experience.
-
No-shows and cancellations significantly impact your practice’s revenue. You want to know as early as you can when there will be openings in the schedule that need filling and the ability to fill those slots even after business hours. Patients can easily book, reschedule, or confirm appointments on their own time.
-
Need to work from home or on the go? Rescheduling canceled appointments and filling open appointment slots can be performed at any time on any digital device, using Curve’s friendly online interface and new mobile app, Curve Mobile.
Improve communication with dental patients.
Curve fosters better communication through integrated patient communication tools for sending personalized appointment reminders, educational content, dental treatment plan details and dental treatment plan forms. These communications help patients stay on track to schedule their next appointments and show up on time for scheduled appointments.
You can also gather patient feedback through surveys and reviews to understand patient needs and continuously improve your services
Effective communication with dental patients is so important that one of Curve SuperHero’s integration partners, Patient Prism, designed its AI platform to analyze phone conversations and coach dental receptionists in how to speak to dental patients and invite them into optimal conversations that build immediate rapport and convert them to booked appointments. You may want to learn more about the power of Patient Prism for summarizing missed patient calls, tracking callers to be called back and the results of callbacks, estimating the financial value of new patient callers and missed new patient opportunities, understanding where your new patient leads are coming from and your ROI from specific marketing campaigns.
Reduce patient anxiety and uncertainty.
Dental patients are commonly anxious or fearful, and they may find it difficult to focus on or retain the details of treatment and fee presentations. This can lead to misunderstandings and a frustrating lack of clarity. On top of this, dental fees can be complex, particularly when insurance is involved. Patients may not understand what is covered by their insurance, what their out-of-pocket costs will be, or why certain procedures are more expensive than others.
Curve’s enhanced patient communication tools and treatment plan forms enable you to:
-
Boost treatment acceptance with customizable, patient-friendly treatment plans that use laymen’s terms and clear disclosures to make the plans more understandable.
-
Quickly estimate insurance portions and adjustments, and create fee estimates that ensure patients understand financial obligations.
-
Easily communicate financing and payment options.
-
Secure immediate patient approval via eSignature, with automatic record storage.
Dental practice managers enjoy using Curve SuperHero!
Over 80,000 dental professionals across the country trust Curve to empower their practices and elevate the patient experience, increasing patient satisfaction and loyalty, boosting practice efficiency, and improving their bottom line. Here is what some dental practice managers have said:
“Being able to access and run our dental software with just an internet connection is a huge advantage especially for those patient phone calls on weekends. The layout is clean, appealing, and easy to use for both employees and patients.” —Sonya Shearman, Aaron M. Shearman, DDS, PLLC
“The ability to access the software from anywhere with a desktop and web connection was a huge factor. I can bring my laptop home and work there or still run front desk operations while working remotely at an oral surgeon’s office. We love the ability to access the software from multiple locations, and the customer support is outstanding. There are constant improvements happening that make Curve better each day.” —Ashley Griffith, Berks Prosthodontics
“One of the best features of Curve is the ability to access it from anywhere. We have two offices in small towns in Nebraska and can access ALL of our patient records from either office, which is a huge benefit! We can also access all of this from any location (with internet) so that when the office is closed, we still have access to data. Curve has been one of the best moves we have made in our practice!” —Mary Tusha, Bloomfield Dental Clinic
“We love the versatility that this cloud-based software has given us. It truly is mobile! We also appreciate the progressiveness of the company. They are constantly trying to improve this wonderful product. Most recently, we have started to use "Forms" to allow our patients to pre-register before their appointments. We switched to Curve several years ago and have been glad we did.” —Phyllis Speirs, Dr. Mark A. Plant, DDS PA
“Curve has it all! Cost savings, no server to upkeep, ease of charting and organization of templates for images. And let’s not forget about the accounting breakdown of invoices. My favorite is the ability to send new patient paperwork. It’s fantastic and saves so much time.” —Jill Miller, Stonecastle Dentistry
Is patient turnover on the rise in your practice?
Curve is here to help you reverse this tide and achieve long-term success.
Take control of your practice's future. Schedule your Curve Dental demo today!
