When Dr. Heather Frodge launched Town Dentistry in 2012, she chose Curve SuperHero™ as her go-to practice management software. Fast forward a decade, and she has successfully expanded to two additional locations, all while Curve SuperHero continues to provide the essential features and reliable support she envisioned for her practice from the start.
A Passion for Patient Care
Dr. Frodge's journey into dentistry was driven by her desire to help others and her love for detailed, hands-on work. “I have a servant’s heart and spirit,” she reflects. “I aimed to create a welcoming environment for both patients and staff.” Before opening her first practice, Dr. Frodge carefully evaluated various management solutions and selected Curve’s cloud-based software platform for its comprehensive features and commitment to customer service. By 2022, with Curve by her side, Town Dentistry had grown to three locations, benefiting from smooth data transitions and valuable business insights.
Key Challenges
As Dr. Frodge expanded her practice, she faced several challenges:
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First Expansion: In 2015, she opened a second location, requiring the recruitment of an associate to meet growing patient needs.
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Second Expansion: By 2022, she added a pediatric office, which necessitated a shift from a server-based platform to a cloud platform.
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CEO as well as Practicing Dentist: Maintaining a unified culture and consistent systems across all three offices was essential for her to have the flexibility to work remotely as the CEO of the business and make informed business decisions across all locations.
Curve Provided the Effective Solution
With three practices now under her management, Dr. Frodge relies on Curve SuperHero more than ever for features like these:
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Remote Access: She can manage patient emergencies and collaborate on treatment plans from home, ensuring continuity of care.
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Dental Analytics and Customizable Reporting: As CEO of her growing practice, Dr. Frodge can easily check analytics dashboards and create reports to track, and refine key performance indicators (KPIs).
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Streamlined Scheduling: A unified system simplifies appointment scheduling, eliminating the need for additional staff to manage phone calls at each location.
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User-Friendly Charting: The intuitive charting and enhanced imaging tools enable her staff to improve patient understanding of treatment needs.
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Top-Tier Cybersecurity: Curve’s multi-faceted cloud security ensures sensitive data is always protected and available.
Positive Outcomes
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Onboarding New Staff: Training staff at the new pediatric office was remarkably smooth, thanks to the user-friendly nature of Curve.
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Seamless Patient Check-in: With integrated paperwork, patients enjoy a seamless check-in experience, either filling out forms online or using tablets upon arrival.
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Team Retention & Hiring: Remote access also enabled Dr. Frodge to retain a valued employee who relocated, expanding her talent pool by hiring additional billing professionals from different states.
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Cultural Alignment: Utilizing Curve across all offices allows Town Dentistry to rotate team members effortlessly, ensuring that all locations embody the same core values of empathy and kindness.
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Reduction in No-shows: Additionally, Curve’s GRO® patient engagement tools help reduce no-shows and cancellations, streamlining the appointment scheduling process.
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Increased Treatment Acceptance: Patients can easily comprehend treatment plans and diagrams, facilitating informed decision-making and improving acceptance rates.
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Smooth Patient Check-out: Any modifications to treatment plans made in the operatory are instantly updated in SuperHero, ensuring seamless communication with the front office during patient check-out.
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Enhanced Scheduling: Scheduling features include drag-and-drop functionality, color coding, shortcuts, and customization to make scheduling faster and keep all team members up to date with schedule changes. Even online self-scheduling is made possible with Curve.
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Lower Overhead Costs: As the practice grew to three locations with five providers and 35 staff members, Dr. Frodge has continued to lower overhead costs by utilizing Curve instead of investing in expensive server systems.
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Informed Decision Making: Curve’s dental analytics dashboard and reports have empowered Dr. Frodge to make critical business decisions based on data, such as determining which insurance plans to keep in order to enhance patient capacity and increase revenue.
“Curve Makes Life Easier”
Running three offices and parenting a young child makes work/life balance an ongoing challenge. However, thanks to Curve SuperHero’s remote access, intuitive software, and superior customer support, Dr. Frodge can make everything work.
“For new staff coming on board, learning how to chart in Curve is easy,” said Dr. Frodge. “For patients, treatment planning has been wonderful. They can see exactly what we need to do. It has increased treatment plan acceptance. I’m still working on work/life balance, but Curve makes things a whole lot easier.”
Ready to see how Curve SuperHero can transform your practice?
Schedule a demo today and discover the essential tools of our cloud-based, all-inclusive dental practice management solution. Streamline operations, enhance patient care, and drive growth—just like Dr. Frodge did! Don’t wait—take the first step towards a more efficient and successful practice now!
